Terms of Service

Last Updated: August 19, 2026

1. Overview

This website is operated under the store name FixTimber. Throughout this website, the terms “FixTimber,” “we,” “us,” and “our” refer to the operator of FixTimber.

FixTimber provides this website, including the information, products, features, and customer services available through it, subject to these Terms of Service.

These Terms of Service constitute a legally binding agreement between FixTimber and each person who accesses the website, creates an account, submits information, or purchases a product.

By accessing https://fixtimber.us, placing an order, or otherwise using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service and the policies incorporated into them by reference.

If you do not agree to these Terms, you must not use the website or place an order.

2. Incorporated Policies

The following policies form part of these Terms of Service:

Privacy Policy
Return & Refund Policy
Shipping & Delivery Policy
Any product-specific terms, warnings, or warranty information displayed before purchase

If there is a conflict between these Terms and a product-specific written term, the more specific term will apply to that product. Applicable law will control where a consumer right cannot legally be waived or limited.

3. Eligibility and Age Requirements

You must be at least the age of majority in your state, province, territory, or country of residence to place an order or create an account.

If you permit a minor to browse the website under your supervision, you are responsible for that minor’s use of the website. Minors may not independently purchase products unless permitted by applicable law and supervised by a parent or legal guardian.

By placing an order, you represent that:

You have legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.
You are authorized to use the selected payment method.
Your purchase and intended use of the product are lawful.

4. Online Store Use

You may use the website only for lawful personal or business purchasing purposes.

You must not use the website or our products to:

Violate any applicable law, regulation, code, or third-party right
Commit fraud or submit false information
Interfere with the security or operation of the website
Introduce malware, malicious code, or harmful technology
Collect information about other users without authorization
Circumvent purchasing limits or technical restrictions
Place orders for unlawful resale or export
Impersonate another person or organization
Use automated systems to scrape, copy, overload, or disrupt the website without permission

We may restrict or suspend access where reasonably necessary to prevent fraud, unlawful activity, security threats, abuse, or material violations of these Terms.

5. Accounts and Account Security

Some website features may require an account.

You are responsible for:

Providing current and accurate account information
Maintaining the confidentiality of your login credentials
Restricting unauthorized access to your account
Promptly notifying us of suspected unauthorized use

You must not share another person’s account or use credentials without authorization.

We may require reasonable identity, address, or payment verification before processing an order or responding to an account-related request.

6. Product Information

FixTimber sells timber, wood, and home repair supplies and related products.

We make reasonable efforts to provide accurate product information, including:

Descriptions
Dimensions
Materials
Specifications
Compatibility information
Photographs
Installation or usage information
Availability and pricing

However, minor variations may occur because of manufacturing processes, natural material characteristics, lighting, photography, screen settings, model revisions, or supplier updates.

Wood grain, texture, tone, color, and other natural-material characteristics may vary between individual products and may not constitute a defect.

If a specific measurement, finish, load rating, material, certification, or compatibility requirement is essential to your project, you should contact us and independently verify the requirement before ordering or installation.

7. Product Images and Colors

Product images are provided for identification and general reference.

We cannot guarantee that every device or display will reproduce colors, textures, finishes, or proportions exactly. The product description and listed specifications should be reviewed together with the images.

Decorative objects, tools, timber, structures, or accessories shown in lifestyle images may not be included unless expressly identified as part of the product.

8. Product Availability

All products are subject to availability.

Placing a product in a shopping cart, receiving an order acknowledgment, or completing payment authorization does not guarantee availability.

We may limit quantities or cancel an affected item when:

The product is unavailable.
Inventory information is incorrect.
A supplier cannot fulfill the product.
The product is subject to a recall or safety concern.
The destination is restricted.
A pricing or listing error occurred.
Fraud or unauthorized payment is reasonably suspected.
Fulfillment would violate applicable law.

If we cancel a paid product or order, we will issue the applicable refund to the original payment method.

9. Orders and Contract Formation

After an order is submitted, we normally send an order confirmation email acknowledging receipt.

The order confirmation is not necessarily final acceptance of the order. A binding sales contract is generally formed when we send a shipping confirmation or otherwise expressly confirm that the order has been accepted for fulfillment.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraud or misuse
Shipping restrictions
Safety concerns
Legal or regulatory requirements
Errors affecting fulfillment

If payment has been collected for an order we do not accept, we will issue the applicable refund.

10. Order Information

You agree to provide current, complete, and accurate information when placing an order, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information

You are responsible for reviewing your order details before submission.

If you discover an error, contact us within 12 hours. We will make reasonable efforts to assist, but changes and cancellations are not guaranteed once processing or fulfillment begins.

11. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice, but a price change will not ordinarily affect an order already accepted, except where:

There is an obvious pricing error.
The customer requests an order modification.
Applicable taxes, duties, or government charges change.
Applicable law permits or requires an adjustment.

Discount codes and promotional offers:

May have separate eligibility requirements
May expire
May not be combined unless expressly stated
Have no cash value
May be cancelled if obtained or used fraudulently

12. Pricing and Listing Errors

We may correct typographical errors, inaccurate descriptions, incorrect prices, unavailable promotions, shipping calculation errors, or other material listing mistakes.

If an error affects an order, we may:

Contact you for instructions
Offer the product under corrected terms
Cancel the affected product or order
Issue an applicable refund

We will not charge a higher corrected price without your authorization.

Nothing in this section permits deceptive pricing or limits rights arising under applicable consumer protection law.

13. Taxes, Duties, and Import Charges

Customers are responsible for taxes displayed and collected during checkout.

For international orders, customers may also be responsible for:

Import duties
Customs taxes
Value-added tax
Brokerage fees
Clearance costs
Other government or carrier charges

These amounts are generally not included unless expressly shown during checkout.

Customers are responsible for determining whether a product can lawfully be imported, possessed, installed, or used in their jurisdiction.

14. Payment

Payment must be made using a payment method offered during checkout.

Payment transactions may be processed by independent payment service providers. Their terms and privacy practices may also apply.

You represent that:

You are authorized to use the payment method.
Payment information is accurate.
The transaction does not violate applicable law.
Sufficient funds or credit are available.

We may delay or cancel processing where payment cannot be authorized or where reasonable fraud-prevention verification is required.

We do not ask customers to send complete payment-card numbers, banking passwords, or other unnecessary sensitive financial credentials by email.

15. Shipping and Delivery

Shipping charges, processing times, estimated delivery times, tracking, split shipments, address issues, delayed packages, and international delivery are governed by our Shipping & Delivery Policy.

The standard shipping fee is:

$6.90 per order

Typical timeframes are:

Processing: 1–3 business days
United States delivery: 5–10 business days after processing
International delivery: 10–20 business days after processing

These times are estimates unless a guaranteed date is expressly stated.

If we cannot ship within an advertised or legally applicable time, we will provide any delay notice, cancellation option, or refund required by applicable law.

16. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Unless an exception applies, eligible products may be returned within 30 days after delivery.

Products generally must be unused, uninstalled, unmodified, and returned with their original packaging and included components.

Installed, cut, drilled, painted, stained, assembled, mixed, applied, or otherwise altered products may be ineligible for a change-of-mind return.

Customers must obtain written return authorization and the correct return address before sending a product.

The business address listed on our website is not automatically a return address.

Nothing in our Return & Refund Policy limits non-waivable rights under applicable law.

17. Order Cancellations

Cancellation requests should be submitted within 12 hours after purchase.

Cancellation is not guaranteed because processing may begin shortly after an order is placed.

If an order has already entered fulfillment or shipment, the customer may need to receive the order and follow the Return & Refund Policy.

This restriction does not apply where applicable law independently requires cancellation or a refund, including certain unshipped or materially delayed orders.

18. Timber and Natural-Material Characteristics

Some products may be made from or intended for use with timber, wood, composites, or other natural or manufactured building materials.

Natural wood and timber may vary in:

Grain
Texture
Color
Moisture content
Density
Knots
Surface appearance
Dimensional tolerance

Environmental conditions, storage, humidity, temperature, installation methods, coatings, and maintenance can affect product performance.

Customers must determine whether a product is suitable for the particular timber type, environmental condition, substrate, load, application, and project requirements.

19. Installation and Safety

Home repair and construction activities may involve risks including cuts, punctures, falls, chemical exposure, electrical hazards, structural failure, dust inhalation, or property damage.

Before using a product, you must:

Read the product description and specifications.
Follow all manufacturer instructions and warnings.
Use appropriate personal protective equipment.
Inspect the product before installation or use.
Confirm compatibility with the intended material and application.
Follow applicable building codes, permits, and safety requirements.
Keep hazardous tools and materials away from children.
Discontinue use if a product appears damaged or unsafe.

Products must not be used for an application that exceeds their stated specifications or safety ratings.

20. Professional Advice Disclaimer

Website content, product descriptions, customer support responses, guides, articles, diagrams, and compatibility suggestions are provided for general informational purposes.

They do not constitute structural engineering, architectural, electrical, plumbing, roofing, legal, code-compliance, or other licensed professional advice.

For structural, load-bearing, electrical, plumbing, roofing, foundation, fire-safety, or other safety-critical work, consult an appropriately qualified and licensed professional.

Customers remain responsible for confirming:

Product suitability
Measurements
Load requirements
Installation methods
Permit requirements
Local building codes
Environmental and safety conditions

Nothing in this section excludes liability that cannot legally be excluded.

21. Manufacturer Instructions and Warranties

Products may include instructions, warnings, or warranties supplied by their manufacturer.

Where a manufacturer’s warranty applies:

The warranty terms provided with or linked to the product will govern that warranty.
Customers should retain proof of purchase.
Warranty duration and coverage may vary.
Some claims may require direct communication with the manufacturer.

FixTimber does not create an additional written warranty merely by reselling a product unless we expressly provide one in writing.

However, nothing in these Terms excludes implied warranties, statutory guarantees, or other consumer rights that cannot legally be disclaimed or limited.

Any written warranty required to be available before purchase should be reviewed on the product page or by contacting us before ordering.

22. Recalls and Safety Notices

Products must not be used if they are subject to an applicable recall, stop-use instruction, or confirmed safety notice.

If we become aware of a relevant product recall or material safety concern, we may:

Suspend or remove the product listing
Stop or cancel fulfillment
Contact affected customers when reasonably possible
Provide instructions from the manufacturer or relevant authority
Offer a remedy required by applicable law or the applicable recall program

Customers should follow all recall and safety instructions promptly.

You may report a product safety concern to dovguorveethar@gmail.com. Please include the order number, product information, photographs, and a detailed explanation.

23. Website Information

We make reasonable efforts to keep website information accurate and current.

However, the website may occasionally contain:

Typographical errors
Outdated availability information
Minor specification discrepancies
Technical errors
Incomplete content
Supplier-provided information requiring correction

We may correct errors and update information when reasonably necessary.

This section does not excuse deceptive statements, material misrepresentations, or obligations imposed by applicable law.

Historical or educational content may be provided for reference and should not be treated as current professional advice.

24. Customer Communications

By submitting an order, you agree that we may send transactional communications reasonably necessary to:

Confirm the order
Process payment
Provide tracking
Communicate delays
Address safety or recall issues
Respond to customer service requests
Provide legally required notices

Transactional communications are separate from promotional marketing.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy. Where an unsubscribe option is legally required, customers may use that option to stop future marketing messages.

25. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, or other content, you represent that:

You have the right to submit it.
It reflects your honest experience or opinion.
It does not infringe another person’s rights.
It is not unlawful, defamatory, fraudulent, threatening, obscene, or malicious.
It does not contain malware or deceptive links.
Any material connection, incentive, discount, or compensation is clearly disclosed when required.

You retain ownership of your original content.

By submitting content for publication, you grant FixTimber a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content in connection with the website and our lawful marketing, subject to applicable privacy and consumer protection laws.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

We will not require customers to provide only positive reviews or prohibit honest reviews protected by applicable law.

26. Intellectual Property

Unless otherwise stated, the website and its original content—including text, graphics, logos, layouts, design elements, and compilations—are owned by or licensed to FixTimber and protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You must not, without permission:

Copy or republish substantial website content
Use FixTimber branding in a misleading manner
Create unauthorized derivative works
Remove ownership notices
Imply sponsorship, endorsement, or affiliation
Use website content for unlawful commercial exploitation

Product names, logos, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners. Their appearance does not imply sponsorship or endorsement unless expressly stated.

27. Third-Party Services and Links

The website may include third-party services or links, including payment providers, shipping carriers, manufacturers, analytics providers, and external websites.

Third parties operate independently and may have their own terms and privacy policies.

We do not control every third-party website and are not responsible for unrelated content, policies, or conduct outside our reasonable control.

The inclusion of a link does not necessarily constitute endorsement.

This section does not exclude responsibility arising from our own selection, representations, or conduct where such responsibility cannot legally be excluded.

28. Privacy and Data Protection

Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy.

By using the website, you acknowledge that electronic communications and data processing may involve third-party service providers and cross-border processing, as described in the Privacy Policy.

If these Terms and the Privacy Policy conflict regarding personal information, the Privacy Policy will generally control for privacy-related matters, subject to applicable law.

29. Prohibited Conduct

You must not:

Use the website for unlawful or fraudulent purposes
Submit false orders or payment disputes
Attempt unauthorized access to systems or data
Upload malicious software
Interfere with website security or availability
Scrape or harvest personal information
Violate intellectual property or privacy rights
Misrepresent your identity
Resell restricted products unlawfully
Evade export, import, sanctions, or safety restrictions
Use a product in a manner known to be unlawful or contrary to stated safety instructions

We may cooperate with payment providers, carriers, rights holders, safety authorities, regulators, or law enforcement when reasonably necessary and legally permitted.

30. Suspension and Termination

We may suspend or terminate website access or cancel pending orders where reasonably necessary because of:

Material violation of these Terms
Fraud or unauthorized payment
Security threats
Unlawful conduct
Abusive activity
Product or destination restrictions
Safety concerns
Legal or regulatory requirements

Termination does not affect rights or obligations that arose before termination.

If we cancel a paid, unshipped order, we will issue the applicable refund unless the funds are lawfully withheld or restricted.

31. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

Website access will always be uninterrupted or error-free.
Every technical defect will be corrected immediately.
General website content will be suitable for every individual project.
Every product will be compatible with an application not expressly confirmed in writing.

These limitations do not:

Exclude express product promises made before purchase
Override applicable manufacturer warranties
Exclude implied warranties that cannot legally be disclaimed
Limit remedies for defective, unsafe, or misdescribed products where prohibited
Exclude liability for fraud, willful misconduct, or other liability that cannot legally be limited

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

32. Limitation of Liability

To the maximum extent permitted by applicable law, FixTimber will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses that were not reasonably foreseeable and that arise from:

Improper product use
Installation contrary to instructions
Unauthorized modification
Failure to verify compatibility or measurements
Reliance on general information as professional advice
Use exceeding a stated product rating
Third-party conduct outside our reasonable control

Where liability may lawfully be limited, FixTimber’s total aggregate liability arising from a particular product or order will not exceed the amount paid to FixTimber for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where exclusion is prohibited
Fraud or fraudulent misrepresentation
Willful or reckless misconduct
Breach of a non-waivable statutory guarantee
Any other liability that applicable law does not permit us to exclude or limit

Because some jurisdictions do not permit certain liability limitations, some limitations may not apply to you.

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify FixTimber against third-party claims, damages, or reasonable expenses arising directly from:

Your unlawful use of the website
Your material violation of these Terms
Your infringement of another person’s rights
Your fraudulent conduct
Your intentional misuse or unauthorized commercial resale of a product

This obligation does not apply to the extent a claim results from FixTimber’s own negligence, breach, unlawful conduct, defective product responsibility, or another matter for which liability cannot legally be transferred.

34. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

Natural disasters
Severe weather
Transportation disruptions
Carrier interruptions
Customs actions
Government restrictions
Labor disputes
Public emergencies
Cyberattacks not caused by a failure to use legally required safeguards
Supply-chain interruptions

We will make reasonable efforts to reduce the effects of such events and provide any notice, cancellation option, or refund required by applicable law.

35. Governing Law and Jurisdiction

These Terms and any dispute arising from them will be governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdictional protections, the courts of the Hong Kong Special Administrative Region will have jurisdiction over disputes relating to these Terms.

If the law of your place of residence gives you a mandatory right to bring a claim in another competent court or applies mandatory consumer protections, this section does not remove those rights.

36. Informal Dispute Resolution

Before commencing formal legal proceedings, you and FixTimber are encouraged to attempt to resolve the matter by contacting customer support.

Please email:

dovguorveethar@gmail.com

Include:

Your name
Order number, if applicable
A description of the issue
The resolution requested
Relevant supporting documents

This informal process does not prevent either party from seeking urgent relief, meeting a legal deadline, reporting a safety issue, or exercising a right that cannot be restricted.

These Terms do not require mandatory arbitration and do not contain a class-action waiver.

37. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

38. No Waiver

A failure or delay in enforcing a provision does not waive the right to enforce that provision later.

Any waiver must be clear and apply only to the specific circumstances for which it was given.

39. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a legitimate merger, acquisition, restructuring, sale of business assets, or transfer of website operations, provided that the assignment does not unlawfully reduce existing consumer rights.

40. Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and FixTimber concerning use of the website and purchases made through it.

They replace prior discussions or communications concerning the same subject, except for an express written product warranty, order confirmation, or other binding term that specifically applies to a transaction.

Ambiguities will not be interpreted against a party solely because that party drafted the wording.

41. Changes to These Terms

We may update these Terms to reflect changes in:

Our operations
Website functionality
Product offerings
Applicable law
Security practices
Payment or fulfillment arrangements

The updated version will be posted with a revised “Last Updated” date.

Changes generally apply prospectively. Material changes will not retroactively reduce rights relating to an order already placed unless the change is required by law or the customer expressly agrees.

Continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms for future use, to the extent permitted by law.

42. Contact Information

Questions about these Terms of Service may be sent to:

Store Name: FixTimber
Website: https://fixtimber.us
Email: dovguorveethar@gmail.com
Phone: +1 (936) 260-5549
Business Address: Unit 809, 8/F, Brill Plaza, 84 To Kwa Wan Road, To Kwa Wan, Hong Kong

Customer Service Hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT+8)
Closed on Saturdays, Sundays, and public holidays

We aim to respond to most inquiries within 1–2 business days.

The business address is provided for official correspondence and is not automatically a return address. Obtain written return instructions before sending any product.