Legal Notice

Legal Notice

Last Updated: August 19, 2026

This Legal Notice applies to the FixTimber website located at https://fixtimber.us and to the information, products, and services made available through our online store.

FixTimber is an online retail store offering timber, wood, and home repair supplies. This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Your Privacy Choices page.

Nothing in this Legal Notice excludes, restricts, or overrides any consumer right, statutory warranty, or liability that cannot legally be excluded or limited.

1. Store and Website Information

Store Name: FixTimber
Business Type: Online Retail Store
Main Product Category: Timber and Wood Home Repair Supplies
Website: https://fixtimber.us
Email: dovguorveethar@gmail.com
Phone: +1 (936) 260-5549
Business Address: Unit 809, 8/F, Brill Plaza, 84 To Kwa Wan Road, To Kwa Wan, Hong Kong

FixTimber operates as an online retail store. The business address listed above is provided for official business correspondence and is not a walk-in retail store, customer service center, installation facility, or automatic return address.

Do not send returns or other products to this address unless our customer support team has specifically authorized it in writing.

2. Purpose of This Website

The FixTimber website is provided for:

  • Displaying products available for purchase
  • Providing general product information
  • Processing online orders
  • Providing order and customer support
  • Publishing store policies
  • Sharing general information relating to timber, wood, maintenance, and repair products

Website content is intended primarily for general retail and informational purposes.

3. Product Information

We make reasonable efforts to provide accurate and current product:

  • Descriptions
  • Photographs
  • Dimensions
  • Materials
  • Specifications
  • Quantities
  • Compatibility information
  • Usage information
  • Availability
  • Pricing

Product information may occasionally vary because of:

  • Manufacturer or supplier updates
  • Production changes
  • Packaging revisions
  • Measurement methods
  • Photography and lighting
  • Device or screen settings
  • Natural material variations
  • Minor listing or typographical errors

If a particular measurement, material, certification, color, finish, load rating, or compatibility requirement is essential to your project, contact us and independently confirm the requirement before purchasing or installation.

This section does not excuse material misrepresentations, deceptive descriptions, or obligations that cannot legally be excluded.

4. Natural Wood and Timber Variations

Wood, timber, and related natural materials may vary in:

  • Grain
  • Texture
  • Color
  • Knots
  • Moisture content
  • Density
  • Surface appearance
  • Dimensional tolerance

These natural variations do not necessarily indicate a defect.

Product appearance and performance may also be affected by humidity, temperature, storage, exposure, coatings, substrate condition, installation methods, and maintenance.

Customers should verify that the selected product is appropriate for the timber species, surface, environment, and intended application.

5. Measurements and Compatibility

Customers are responsible for reviewing all listed dimensions, specifications, compatibility information, and project requirements before ordering.

Compatibility can be affected by:

  • Existing construction
  • Timber dimensions
  • Building age
  • Previous repairs or modifications
  • Surface condition
  • Moisture levels
  • Fastener type
  • Load requirements
  • Environmental exposure
  • Local construction methods

General compatibility information does not guarantee suitability for every structure or project.

Where compatibility cannot be reasonably determined from the product listing, customers should contact us before ordering and consult a qualified professional where appropriate.

6. Installation and Use

Some FixTimber products may require tools, drilling, cutting, fastening, mixing, adhesive application, surface preparation, protective equipment, or professional installation.

Customers must:

  • Read and follow all manufacturer instructions.
  • Review all warnings and safety information.
  • Inspect products before use or installation.
  • Use appropriate personal protective equipment.
  • Confirm compatibility with the intended application.
  • Follow applicable building codes and permit requirements.
  • Observe product load, temperature, moisture, and usage limitations.
  • Keep tools, chemicals, sharp products, and small components away from children.
  • Stop using a product that appears damaged, defective, recalled, or unsafe.

A product should not be used for a purpose or application that exceeds its stated specifications.

7. Structural and Safety-Critical Applications

Products intended for structural, load-bearing, roofing, foundation, electrical, plumbing, fire-safety, waterproofing, or other safety-critical applications must be selected and installed with appropriate care.

FixTimber does not independently inspect:

  • The customer’s property
  • Existing structural conditions
  • Hidden damage
  • Load requirements
  • Building-code compliance
  • Installation quality
  • Environmental hazards

Customers should consult a qualified contractor, structural engineer, architect, electrician, plumber, building inspector, or other licensed professional when the nature of the work requires professional assessment.

8. No Professional Advice

Website content, product descriptions, blog posts, diagrams, compatibility suggestions, and customer support communications are provided for general product information and shopping assistance.

They do not constitute:

  • Structural engineering advice
  • Architectural advice
  • Licensed contracting advice
  • Electrical or plumbing advice
  • Building-code approval
  • Legal advice
  • Environmental or hazardous-material advice
  • A professional inspection

Customers remain responsible for obtaining appropriate professional advice and confirming applicable codes, permits, installation standards, and safety requirements.

Nothing in this section excludes liability that cannot legally be excluded.

9. Chemicals, Adhesives, and Consumable Products

Some products may contain adhesives, sealants, coatings, fillers, solvents, treatments, or other chemical materials.

Customers must review and follow:

  • Manufacturer labels
  • Safety warnings
  • Application instructions
  • Ventilation requirements
  • Storage requirements
  • Disposal instructions
  • Safety Data Sheets, where available and applicable

Chemical and consumable products should not be mixed, applied, stored, or disposed of contrary to the manufacturer’s instructions or applicable law.

Certain products may not be available for delivery to all destinations because of carrier, safety, environmental, or import restrictions.

10. Product Safety and Recalls

Products should not be used if they are subject to a recall, stop-use notice, or confirmed safety warning.

If FixTimber becomes aware of a material product safety issue, we may:

  • Remove or suspend the product listing
  • Stop or cancel fulfillment
  • Notify affected customers when reasonably possible
  • Provide manufacturer or regulatory instructions
  • Cooperate with suppliers, authorities, or recall programs
  • Provide a legally required remedy

To report a safety concern, email:

dovguorveethar@gmail.com

Use the subject line:

Product Safety Report

Include the order number, product name, photographs or videos, and a detailed description of the issue.

Do not continue using a product that may present an immediate safety risk.

11. Manufacturer Information and Warranties

Some products may include a manufacturer’s warranty, manual, warning, or instruction document.

Any manufacturer warranty is governed by the warranty terms applicable to that product. Warranty periods, exclusions, and claim procedures may vary.

Customers should retain:

  • Proof of purchase
  • Product packaging
  • Manuals
  • Warranty documents
  • Model or serial information

FixTimber does not provide an additional written product warranty unless one is expressly stated in writing.

This does not exclude any implied warranty, statutory guarantee, or consumer remedy that cannot legally be waived.

12. Pricing, Promotions, and Availability

Prices, promotions, discounts, shipping options, and product availability may change for future orders without notice.

We may correct:

  • Typographical errors
  • Incorrect prices
  • Inaccurate product information
  • Inventory errors
  • Misapplied discounts
  • Technical or checkout errors

If a material error affects an order, we may contact the customer, offer corrected terms, or cancel and refund the affected product.

We will not charge a higher corrected price without the customer’s authorization.

Products may be limited, discontinued, recalled, or unavailable. Receiving an order acknowledgment does not always constitute final acceptance of the order.

13. Shipping and Delivery

Order processing, the $6.90 shipping fee, delivery estimates, tracking, split shipments, address issues, international shipping, and delayed or missing packages are governed by our Shipping & Delivery Policy.

Typical timeframes are:

  • Processing: 1–3 business days
  • United States delivery: 5–10 business days after processing
  • International delivery: 10–20 business days after processing

These timeframes are estimates unless a guaranteed delivery date is expressly provided.

Carrier tracking and delivery evidence may be considered when reviewing a delivery claim, but a “Delivered” scan does not automatically determine the outcome of every claim.

If an order cannot be shipped within an advertised or legally required period, we will provide any notice, cancellation option, or refund required by applicable law.

14. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, defective products, cancellations, and missing or incorrect products are governed by our Return & Refund Policy.

Unless an exception applies, customers may request an eligible return within 30 days after delivery.

Products that have been installed, cut, drilled, painted, stained, mixed, applied, assembled, modified, or permanently attached may not qualify for a change-of-mind return.

Customers must obtain written authorization and the correct return address before sending a product.

The business address listed in this Legal Notice is not automatically a return address.

15. Third-Party Services

FixTimber may use independent service providers, including:

  • Payment processors
  • Fulfillment providers
  • Suppliers
  • Shipping carriers
  • Website hosting providers
  • Analytics services
  • Advertising services
  • Fraud-prevention providers
  • Customer support tools

Third-party services may operate under their own terms and privacy policies.

FixTimber is not responsible for independent third-party actions or interruptions outside our reasonable control. However, this does not exclude responsibility arising from our own representations, conduct, service-provider selection, or legal obligations.

16. External Links

The website may contain links to manufacturer websites, shipping carriers, payment providers, informational resources, or other third-party websites.

External links are provided for convenience or reference. Their inclusion does not necessarily constitute sponsorship or endorsement.

We do not control external websites and cannot guarantee that their content will remain accurate, secure, or available.

Customers should review the terms and privacy policies of third-party websites before using them or providing personal information.

17. Intellectual Property

Unless otherwise stated, original FixTimber website content—including text, logos, graphics, page layouts, design elements, and compilations—is owned by or licensed to FixTimber and may be protected by copyright, trademark, and other intellectual property laws.

You may access the website for lawful personal shopping and informational purposes.

You may not, without written permission:

  • Reproduce substantial website content
  • Republish or commercially distribute website material
  • Modify or create unauthorized derivative works
  • Remove copyright or ownership notices
  • Use FixTimber branding in a deceptive manner
  • Imply an unauthorized association, sponsorship, or endorsement

Product names, manufacturer logos, photographs, and trademarks belonging to third parties remain the property of their respective owners.

The appearance of a third-party brand does not imply that the brand sponsors or endorses FixTimber unless expressly stated.

18. Intellectual Property Complaints

If you believe content on the FixTimber website infringes your copyright, trademark, or other intellectual property right, contact:

dovguorveethar@gmail.com

Use the subject line:

Intellectual Property Notice

Please include:

  • Your full name and contact information
  • Identification of the protected work or right
  • The URL or description of the allegedly infringing content
  • A statement explaining your rights
  • Supporting documentation
  • A good-faith statement that the disputed use is unauthorized
  • A statement that the information provided is accurate
  • Your physical or electronic signature

We may request additional information before acting. Submitting a false or misleading infringement notice may result in legal consequences.

This contact process does not represent a claim that FixTimber has appointed or registered a formal statutory copyright agent in any jurisdiction.

19. Website Availability and Security

We make reasonable efforts to maintain website availability and security, but we do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical errors
  • Hosting interruptions
  • Security incidents
  • Service-provider issues
  • Events beyond reasonable control

We may suspend access when reasonably necessary to protect customers, investigate fraud, correct errors, or maintain security.

Customers must not attempt unauthorized access, introduce malicious code, interfere with website operation, or circumvent security controls.

20. Limitation of Liability

To the maximum extent permitted by applicable law, FixTimber is not liable for indirect, incidental, special, punitive, exemplary, or consequential losses that were not reasonably foreseeable and that result from:

  • Improper installation
  • Product misuse
  • Unauthorized modification
  • Failure to follow manufacturer instructions
  • Failure to verify measurements or compatibility
  • Use exceeding stated product specifications
  • Reliance on general website information as professional advice
  • Independent third-party conduct outside our reasonable control

Where liability may lawfully be limited, FixTimber’s aggregate liability relating to a particular product or order will not exceed the amount paid for that product or order.

Nothing in this Legal Notice excludes or limits liability for:

  • Death or personal injury caused by negligence where exclusion is prohibited
  • Fraud or fraudulent misrepresentation
  • Willful or reckless misconduct
  • Defective-product liability that cannot legally be excluded
  • Breach of a non-waivable statutory warranty or consumer guarantee
  • Any other liability that applicable law does not permit us to exclude or limit

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the limitations apply only to the maximum extent permitted.

21. Events Beyond Reasonable Control

FixTimber is not responsible for delay or failure caused by events outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation interruptions
  • Customs actions
  • Government restrictions
  • Labor disputes
  • Public emergencies
  • Carrier disruptions
  • Supply-chain interruptions
  • Cyberattacks not caused by a failure to use legally required safeguards

We will make reasonable efforts to reduce the effects of such events and provide any notice, cancellation right, or refund required by applicable law.

22. Privacy and Personal Information

Personal information collected through the website is handled according to our Privacy Policy and Your Privacy Choices page.

Depending on applicable law, customers may have rights to:

  • Access personal information
  • Request correction
  • Request deletion
  • Opt out of sale or sharing
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a privacy-request decision

Privacy requests may be sent to dovguorveethar@gmail.com.

23. Governing Law

This Legal Notice is governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to mandatory consumer rights and jurisdictional protections, disputes relating to this Legal Notice will be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region.

If the law of a customer’s place of residence provides mandatory protections or a right to bring a claim in another competent forum, this section does not remove those rights.

24. Relationship to Other Policies

This Legal Notice should be read together with:

  • Terms of Service
  • Privacy Policy
  • Your Privacy Choices
  • Shipping & Delivery Policy
  • Return & Refund Policy

If there is a conflict:

  • A product-specific written term will generally control for that product.
  • The Privacy Policy will generally control privacy matters.
  • The Return & Refund Policy will generally control eligible returns and refunds.
  • The Shipping & Delivery Policy will generally control shipping matters.
  • Applicable law will control any non-waivable right.

25. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in our operations, website, products, service providers, or legal requirements.

The updated version will be posted with a revised “Last Updated” date.

Changes generally apply prospectively. Material changes will not retroactively remove rights relating to an order already placed unless required by law or expressly agreed by the customer.

26. Contact Information

Questions about this Legal Notice may be sent to:

Store Name: FixTimber
Website: https://fixtimber.us
Email: dovguorveethar@gmail.com
Phone: +1 (936) 260-5549
Business Address: Unit 809, 8/F, Brill Plaza, 84 To Kwa Wan Road, To Kwa Wan, Hong Kong

Customer Service Hours:
Monday–Friday, 10:00 AM–6:00 PM (GMT+8)
Closed on Saturdays, Sundays, and public holidays

We aim to respond to most inquiries within 1–2 business days.