Contact Us

Thank you for visiting FixTimber.

If you have questions about an order, product, delivery, return, refund, or store policy, please contact our customer support team using the information below.

To help us locate your order and respond efficiently, please include your full name, order number, and a clear description of your request. If your inquiry concerns a damaged, defective, incorrect, or incomplete item, please also include relevant photographs or videos when possible.

Customer Support

Email: dovguorveethar@gmail.com
Phone: +1 (936) 260-5549

Email is our recommended contact method because it allows us to maintain an accurate record of your request and provide detailed assistance.

We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.

Customer Service Hours

Monday–Friday: 10:00 AM–6:00 PM (GMT+8)
Saturday, Sunday, and public holidays: Closed

Messages received outside our regular business hours will be reviewed on the next business day.

Official Website

Website: https://fixtimber.us

For your security, please make sure you are communicating through the contact details published on our official website. FixTimber is not responsible for communications made through unaffiliated websites, accounts, or contact details falsely claiming to represent our store.

Business Information

Store Name: FixTimber
Business Type: Online Retail Store
Main Product Category: Timber and Wood Home Repair Supplies
Website: https://fixtimber.us
Customer Support Email: dovguorveethar@gmail.com
Customer Support Phone: +1 (936) 260-5549
Business Address: Unit 809, 8/F, Brill Plaza, 84 To Kwa Wan Road, To Kwa Wan, Hong Kong

FixTimber operates as an online retail store. The business address listed above is provided for official business correspondence and does not represent a walk-in retail location or customer service center.

Returns and Packages

Please do not send returns or other packages to the business address listed on this page unless our customer support team has provided prior written authorization and confirmed the applicable return address.

Return locations may vary depending on the product, supplier, or fulfillment location. Packages sent without authorization, or to an address not specifically provided for the return, may be delayed, refused, or ineligible for processing.

Before returning an item, please review our Refund Policy and contact us for the applicable instructions.

Product and Safety Questions

FixTimber sells products intended for timber, wood, and home repair or maintenance projects. Product specifications, dimensions, compatibility, and recommended applications may vary.

Customers should carefully review the product description, manufacturer instructions, warnings, and applicable building or safety requirements before purchasing or using a product. Product information and customer support communications are provided for general informational purposes and are not a substitute for advice from a licensed contractor, structural engineer, electrician, plumber, or other qualified professional.

If you are uncertain whether a product is appropriate for a structural, load-bearing, electrical, plumbing, roofing, or other safety-critical application, please consult a qualified professional before installation or use.

For product compatibility questions, contact us before placing your order and provide the relevant measurements, photographs, model information, or project details. While we will make reasonable efforts to assist, customers remain responsible for confirming that a product is appropriate for their intended application.

Order-Related Inquiries

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used to place the order
• A brief description of the issue
• Photographs or videos, when relevant

Please do not send passwords, complete payment card numbers, bank account information, government identification numbers, or other unnecessary sensitive information by email.

We appreciate your business and look forward to assisting you.